Description

Are you an experienced Service Manager or a go-getting Pest Control Supervisor looking for your first Service Management position?

Do you want to be part of a successful team that recognises and rewards your individual contribution?

This is a rare opportunity to come in at Management level for a successful pest control service business.

Please include a cover letter telling us a bit about your suitability if you're applying for this position.

Job description and role

We’re looking for an experienced and enthusiastic individual with proven supervisory or management ability to come and help drive our business through its next phase of consolidation and the next stage of growth.

We want you to help us define what it means to manage, grow and empower a great service team. 

Do you have some great ideas? Are you a great organiser? Are you keen to get on and take your career up a level (or two)?

Tasked with heading up our Service delivery, you will have direct responsibility for managing our team of technicians, office support staff, and be a key contributor in the development of our overall customer experience.

Responsibilities will include:

• Leading by example and promoting the quality of service we strive to achieve
• Providing guidance, support and leadership across all areas of our service delivery
• Proactively organising workloads for technicians, and assistance in route planning and logistics
• Technical advice and problem solving where required
• Performance management and identifying areas for improvement
• Management of key accounts and investigating customer complaints
• Quality Assurance - ensuring high standards are being maintained across all areas
• Health & Safety - including the exemplary completion and oversight of health and safety risk assessments, in support of our SafeContractor and CHAS accreditation
• Customer Service - we’re proud of our customer first policy, what does this mean to you?
• Escalations - when it doesn’t work the first time, we need you to step up and find a solution
• Commercially aware - ensuring that both contract and job work are completed on time and within budget
• Commercially motivated - Recognising new business opportunities, both when managing team members and in the role of Service Manager.

Rewards

• You directly share in the success of the business through direct compensation
• Be at the forefront in implementing new technologies in the pest control industry
• Be recognised as a leader of a successful team
• Career development potential to Operations Manager
• An industry leading base salary, negotiable depending on your experience and ability
• Monthly performance related bonus scheme
• Team targets for you and your team to collectively reward great performance
• Annual bonus based on performance which we fully expect the right candidate to achieve
• BUPA healthcare after 6 months probationary period
• Company Pension Contributions
• Key ‘pivotal’ high profile role, reporting directly to Director level
• An opportunity to represent the company at key industry events
• An opportunity to raise your own profile at BPCA Committee or Executive level.

About you

We’d love to hear about you and what you think you could bring to the position. Whilst ideally we’re looking for someone with a technical pest control and management background, we also think that an experienced Pest Control Supervisor could step up to the role. 

Similar backgrounds which may bring additional skills to the role may include; experience in managing a Drainage team, Cleaning manager, Hygiene services manager, Technical Manager, Operations Manager, or even a Health and Safety manager.

It’s fair to say though that you will need to be a self starter and possess a confident attitude when communicating with others.

Your prerequisite skills are likely to include:

• Proven experience as a Pest Control Supervisor or Manager for at least two years
• Proven experience of managing the workload of a service based team
• Technically very competent in all aspects of pest management
• Proven experience in health and safety risk assessments and RAMS, Safecontractor/CHAS and other SSIP schemes
• Knowledge of quality management systems such as ISO 9001 and ISO 14001
• Sound understanding of I.T software including Excel, Word and CRM systems
• Commercially aware, recognising opportunities to cross sell products in an ethical manner and understanding that time is money
• Logistically aware with a keen eye for detail
• Excellent written and oral communication skills.

In addition to your skills we are also looking for the right personal attributes such as being:

• Proactive in nature and willingness to challenge the status quo
• Interested in working for a small company where your efforts can make a real difference and you can advance your career
• Self motivated and determined to complete tasks
• Great with "people” (listening as well as talking skills)
• Able to be firm but fair when you have to
• Natural organisational skills
• A ‘can do’ disposition, where you seek to find solutions without being prompted.

So what next?

So do you possess the natural ability of a self starter? Are you comfortable organising yourself and managing others?

If you think you are, in the first instance why not visit our website to find out more about us? If you still think you’re a fit then we can’t wait to hear from you! 

Please register your interest now by sending us your CV to philip@countrywide-pestcontrol.com

PLEASE INCLUDE a short introduction as to what attracted you to this role and why you would be the best candidate.

If you’d like to do more research or find out a bit more about us, please read below or visit our website to find out more.

About us

Like our customers, our employees are real people! Not just a number.

Countrywide Environmental Ltd is a small but innovative, modern and privately owned pest management business based in Newbury.

We are embarking on a key phase in our development, with plans to both double down on our strengths and to take advantage of our position in the market, developing our business in a period of well-managed, sustained growth.

We’re regularly successful in winning key accounts from large, blue chip service companies and have a strong emphasis on quality of service over sales targets.

Our client base is strong and includes high profile accounts, such as the NHS, respected Government contracts, Science and Research Parks, Housing Associations and numerous well-respected commercial businesses. 

We also have a strong domestic pest control client base, which provides us with healthy repeat business, so we believe we're on the right track to promote our business to a wider audience.

Our technical capabilities and view of the industry 

Through our contribution to our national trade association, BPCA, at both committee and executive board level, we continue to believe in and support raising professionalism in the industry. We are also advocates in recognising the need for a strong voice in our sector.

We’re also very keen to lead many discussions on how this can be achieved for the benefit of all BPCA members and individual service professionals. 

We support licensing for professional users, whether that be via individual or product specific route, and a clear training pathway which recognises pest management as the professional service it deserves to be.

Company vision and values

We’re happy to embrace and not shy away from investment in new technologies, staff, and supporting activities, that enable us to be both best in our class and also to provide a complete pest management solution for our clients. 

Key to this vision is our commitment to attracting and retaining key team members in technical, sales and management roles.

These team members, alongside the successful candidate for this Service Manager position, are absolutely central to our success and absolutely critical in our future plans for growth.