Customer Service Skills - micro-online learning

These modules are designed to offer pest management professionals useful advice for approaching new customers and maintaining existing ones.

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Overview

During Customer Service Skills, you will cover seven modules:

• The basics of good customer service
• The customer service process
• Handling complaints
• Customer retention
• Basic phone etiquette
• Sending emails
• Response times
• Effective emails.

Upon completion of this online course, a BPCA certificate of completion will be available to print online.

Prerequisites: None
Delivery: Online learning
Study Time: 35 minutes
Access: 4 weeks
Assessment: None
BPCA Registered CPD points: 1
BASIS PROMPT CPD points: 1

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Delivery

Online programme

This is an online, e-learning course that can be taken at any time. You can find out more about our online learning courses here.

System requirements

Desktop:
• Chrome
• Firefox
• Safari
• Edge
• Internet Explorer.

Mobile:
• MobileSafari
• Google Chrome.

For the best experience and optimum security, we recommend that you keep your browser up to date. 

Note: Legacy browsers with known compatibility issues:
• Internet Explorer 10 and below
• Safari 7 and below.

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Assessments

There is no assessment or prerequisites for this course.

Upon completion of this online course, a BPCA certificate of completion will be available to print online.

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Fees

The course fee will give you access to this course on our eLearning centre for six weeks.

Cancellation Terms:

Online course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA. Cancellations will not be given if online learning has been accessed.

• Less than 7 working days after purchase: No charge
• 7 working days or more after purchase: 100% of fee

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