Training FoundationOnlineCharge AppliesPersonal developmentTraining

Customer Service Skills

This short online micro-learning course helps you gain an insight into customer services, including sending emails to handling complaints.

 Customer Services Skills online training for pest management professionals

This short online micro-learning course is designed to offer useful advice for pest management professionals when approaching new customers and maintaining existing ones.

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Overview

During Customer Service Skills, you will cover seven modules:
• Approaching new customers
• Email etiquette
• Handling complaints
• Know your customers
• Maintaining existing customers
• Telephone manner
• Understanding brand and reputation.

Upon completion of this online course, a BPCA certificate of completion will be available to print online.

Prerequisites: None
Delivery: Online learning
Study Time: 35 minutes
Access: 6 weeks
Assessment: None
BPCA Registered CPD points: 1
BASIS Prompt CPD points: TBC

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Delivery

online-delivery

Online programme

This is an online, e-learning course that can be taken at any time. You can find out more about our online learning courses here.

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Assessments

certificate-of-completion

There is no assessment or prerequisites for this course.

Upon completion of this online course, a BPCA certificate of completion will be available to print online.

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Fees

The course fee will give you access to this course on our eLearning centre for six weeks.

  Including VAT Excluding VAT
BPCA Registered Free
Members £12 £10
Non-members £30 £25

Cancellation Terms:

Online course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA. Cancellations will not be given if online learning has been accessed.

• Less than 7 working days after purchase: No charge
• 7 working days or more after purchase: 100% of fee

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    Dates

Dates