Training FoundationOnlineTechnicalGeneral pest controlTraining

Pest awareness for non-technical staff – Online classroom

Work in a pest control environment but don’t manage pests yourself? This half-day online course is designed for you!

Whether you’re in customer service, administration, sales or you’re working in a related industry, having a basic understanding and awareness of pest management is essential. Communicate better with customers and colleagues by having a solid awareness of pest control, rodents, insects, birds, infestations and public health significance.

Pest awareness for support and office staff online classroom training course

You’ll learn the basic principles of pest control and cover key species of pests in this taught online classroom training course.

This course is perfect for:

  • New support staff working in a pest control environment 
  • Long-serving support staff that want to refresh and deepen their knowledge and understanding
  • Senior managers not responsible for pest control activity but do need to understand how pest management is carried out operationally. 



The course will use a mix of presentation and interactive sessions and will include modules on:

• Introduction and objectives
• Reasons for pest control
• The basic biology of rodents, insects and birds
• Signs of pest activity
• Reporting pest activity
• Principles of control
• Q&A session.

Level: Foundation
Delivery: Online/virtual classroom only
Duration: 1/2 day (10am-1pm)
Additional Study: None
Assessment: None
BPCA Registered CPD Points: 2.5
BASIS Prompt points: TBC

No background in pest control is required to get the most out of this course. This BPCA course is open to all.



Virtual classroom training by British Pest Control Association

This is a half a day virtual classroom course. 10 am to 1 pm.

Virtual classroom programmes have limited places, so you can ask questions and get involved in the training from the comfort of your home or work. The BPCA virtual classroom is accessible via Zoom.

To take part, you need:

  • A computer, laptop or tablet
  • An internet connection.

Smartphones will all so work, however the session is not optimised for very small screens.

As in a classroom environment, candidates will be encouraged to engage in discussions, share experiences and ask questions so where possible please ensure you have your camera and microphone switched on.

Slides from the training will NOT be available so please ensure that you have pens and paper to enable you to take your own notes.




There is no assessment for this course.

Upon completion of this course, you will receive a BPCA Certificate of Attendance.

If you are on BPCA Registered you will earn 2.5 CPD points for completing the course.

If you are on Basis Prompt, you will receive TBC CPD points for completing the course.



The online course fee includes access to the course and all handouts. 


  Including VAT Excluding VAT
Members £60 £50
Non-members £78 £65

Cancellation Terms:

Course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA.

  • More than 15 working days prior to course: No charge
  • 15 working days or less: 100% of fee.



Paul Westgate BPCA Tutor

Paul Westgate is Managing Director at Veritas Pest Consultancy. He has over 12 years of experience in delivering high-end pest control solutions mainly in the demanding food manufacturing and multiple retail sectors. His skills and experience within the sector have enabled him to deliver multiple services to the sector including servicing, auditing and training.