Latest News from BPCA

18 November 2015

ServicePro and Listen360 Combine to Improve Quality of Pest Control Services

ServicePro, a leading provider of software solutions for the pest management and service industry and Listen360, the leader in customer feedback management and analytics announced a partnership today to enable ServSuite users to retain existing customers and attract new ones.

As a result of the partnership, users of ServicePro's ServSuite software have full access to the Listen360 customer feedback tools within the ServSuite platform allowing them to automatically capture and respond to customer feedback.

"We are thrilled to have a tool like Listen360 fully integrated into our software because we feel that customer relationships are critical," said ServicePro COO, Andy Deering "Being a company that values family before everything, we consider our customers to be a part of our family. Their opinion matters to us, and we want them to know that. By adding Listen360 to our platform we are providing them with a way to better serve their customers which positively impacts the industry as a whole."

Listen360's software helps businesses automatically gather and analyse customer feedback in real-time, then displays the feedback in intuitive dashboards so the business can understand, at a glance, which customers are happy or unhappy, quickly address issues and concerns, and mobilise delighted customers to recommend their company online and in social media.

With the Listen360 integration, customer profile and service history information can be tied to customer feedback.

"Listen360 has enabled us to measure customer satisfaction with real-time feedback from our customers," Denise Morris, Director of Local Operations, Mosquito Joe. "This information gives the ability to make changes that our customers care about, and also use the positive feedback to better promote our company to new customers."

"We are delighted to partner with ServicePro," said Richard Thomas, EVP Sales, Listen360. "We believe that listening to customers brings tremendous value to businesses. This partnership makes it possible for us to deliver our tools to ServSuite customers in a way that's easy for them to get started and that allows them to get value from customer feedback very quickly."

Source: BPCA.org.uk

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