Online Learning FoundationOnlineCharge AppliesGeneral pest controlTraining

Pest Awareness for Non-Technical Employees

688 Pest-awareness-for-non-technical-staff

This course is designed for employees whose role does not directly involve carrying out pest control treatments, but who come into contact with customers who may require the services of a professional pest controller.

Working in the pest management industry in a non-technical role can be challenging if you don't have a background in the sector. You will need a basic knowledge of pest control in order to deal with customer enquiries, even though you won't be carrying out treatments yourself. 

Understanding the way pest management is conducted will help anyone in a supporting role to ensure delivery of a seamless service.



The course aims to give a basic level of knowledge and understanding that will enable those in a non-technical role to provide a positive customer experience.

During Pest Awareness for Non-Technical Employees, you will learn:

• Definition of Pest Awareness
• The difference between vertebrates and invertebrates
• The common signs of pest activity
• The seven principles of pest control
• Different methods of pest control and monitoring
• Common pests
• How to manage customer expectations
• Triaging customer service calls.

Upon completion of this online course, a BPCA certificate of completion will be available to print online.

Level: Foundation
Prerequisites: None
Delivery: Online learning
Study Time: 2 hours+
Access: 6 weeks
Assessment: None
BPCA Registered CPD points: 2
BASIS Prompt CPD points: TBC

After completing the Pest Awareness for Non-Technical Employees course, you may wish to study:


Technical Programmes

Technical Programmes

• Practical Insect Control
• Practical Vertebrate Trapping
• Level 2 Award in Pest Management.


Plus+ Programmes

Plus+ Programmes

• Starting and Managing Your Own Business.





Online programme

This is an online, e-learning course that can be taken at any time. You can find out more about our online learning courses here.

System requirements

• Chrome
• Firefox
• Safari
• Edge
• Internet Explorer.

• MobileSafari
• Google Chrome.

For the best experience and optimum security, we recommend that you keep your browser up to date

Note: Legacy browsers with known compatibility issues:
• Internet Explorer 10 and below
• Safari 7 and below.




There is no assessment or prerequisites for this course.

Upon completion of this online course, a BPCA certificate of completion will be available to print online.



The course fee will give you access to this course on our eLearning centre for six weeks.

Introductory pricing: 

  Including VAT Excluding VAT
Members £66 £55
Non-members £99 £82.5

Cancellation Terms:

Cancellations will only be accepted on receipt of written instruction and are effective from the date received by BPCA. Charges will be applied as per below:

Working days prior to course Cancellation charge
More than 15 working days No charge
15 working days or less 100% course fee


How to book

For more information contact BPCA training via:
01332 225113

To book, please download a booking form.

Once a completed booking form is received, this will be processed within 48 hours, when you will be sent an email with instructions of how to pay.