Description

We are looking for a dynamic and organised individual to join our team as a Sales & Service Administrator. As a Sales & Service Administrator, you will play a crucial role in supporting our external Sales and Service teams, ensuring smooth operations, and contributing to the growth of our business. If you are enthusiastic about customer service, providing client solutions, supporting sales generation and working as part of a team, we want to hear from you. The role is varied, and you will need to be adaptable to the challenges of the day. Below are some of the tasks that you will be expected to carry out.

Key Responsibilities:

• Answering incoming calls – new & existing clients / external sales & service colleagues
• Booking in appointments for the sales team and service technicians
• Responding to web enquiries and technician leads
• Producing quotations on Word / PDF
• Following up sales calls / emails with clients regarding outstanding quotations sent
• Logging, booking, costing ad-hoc job work on our CRM system, service tracker
• Staying in regular contact with the external colleagues to provide support and update their dashboards (list of work)
• Responding to the variety of emails within the office inbox
• Proof reading when required
• Logging domestic job work on the CRM system
• Setting up new clients on the CRM system
• Assisting with Tender proposals
• Communicate efficiently with other teams, subsidiaries and sub-contractors
• Covering colleague’s workload when they are absent (i.e. holiday / sick).

Qualifications:

• Proficiency in English, both written and verbal
• Prior experience in an administration role
• Strong organisational skills with attention to detail
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication skills
• Ability to prioritise tasks effectively.

It would be advantageous if you have:

• Experience in customer service roles
• Previous experience in a sales administration role
• Knowledge of CRM systems
• Familiarity with IT tools relevant to office and sales administration.

What we offer:

• Salary in line with experience (can be discussed at interview)
• 20 days annual leave entitlement (plus Bank Holidays) for the first year and 1 additional day per year thereafter reaching a maximum of 25 days
• Company pension scheme after satisfactory completion of probationary period
• On-site parking
• Access to a package of health benefits.

Joining our team as a Sales & Service Administrator offers an exciting opportunity to contribute to our company's success while developing your skills in a fast-paced environment. We offer competitive compensation, training opportunities, and a supportive work culture that values diversity and creativity. We encourage all qualified candidates to apply. We are an equal opportunity employer committed to building a diverse workforce.

How to Apply: To apply, please submit your CV along with a cover letter outlining your relevant experience and explaining why you’re an ideal fit for this role. Applications should be sent to Sally Gilbertson​​​​ (Sales Administration Team Leader) sally@safeguardpestcontrol.co.uk