Description
BPCA are looking for a Member Support Officer on a 12-month, fixed-term contract.
- Salary: From £33,000 plus benefits package.
- Contract: Full-time, 36.5 hours a week, fixed-term.
- Location: Field based, with extensive travel across the UK, plus regular overnights away from home.
The successful applicant will provide support and guidance to the British Pest Control Association’s (BPCA) members to ensure membership compliance and support their growth and development.
This is a fixed-term position providing cover during a planned period of staff absence and a great opportunity to add BPCA to your CV.
The postholder will provide business and some technical support to BPCA members on a daily basis and drive membership recruitment and retention.
You’ll be expected to produce trend analysis and recommendations on a monthly basis aimed at driving engagement within the membership base and supporting membership compliance.
Your work will involve being part of the wider technical and membership team, which is a small, dynamic team within an award-winning Association, full of trade association professionals.
Your application will remain strictly confidential and only accessible to essential BPCA staff. It will not be shared with volunteers or Board members. Absolute discretion guaranteed.
The person
Above all, you’ll be an excellent communicator. This is an outward-facing role with clear deliverables and requires a person who is willing to both self-motivate, self-organise and drive quality standards.
We need a bright, focused individual, dedicated to building lasting relationships with their colleagues and members.
You need pest control experience in a variety of settings, ideally at both small and large companies, and experience of managing a wide range of commercial and domestic customers will be an advantage.
This post will be field based, with extensive travel across the UK and regular overnights away from home.
To work with us you must be dedicated to professionalism, ethical conduct, and maintaining confidentiality.
Full job description, person specification and responsibilities available here.
Armed Forces Covenant
BPCA is proud to have signed the Armed Forces Covenant. We welcome applications from current and former service personnel, reservists, veterans, and military families.
Many of the skills developed in military life, such as resilience, problem-solving, and attention to detail, translate brilliantly into our sector.
We are committed to fairness, respect, and removing barriers for the Armed Forces Community, and we’ll provide reasonable additional onboarding support wherever needed.
About us
We’re the British Pest Control Association (BPCA) – the UK’s trade association for pest management. We provide support and a voice within the sector to over 750 member companies and 10,000 affiliates, with a c. £1.8m turnover.
Established in 1942, we’re a not-for-profit membership organisation with a suite of benefits, courses, events, and publications.
We operate from our premises on Pride Park, central Derby, 10-minute walk from Derby Train Station.
To apply
Please provide a covering letter which includes your current salary details along with your CV.
These should be sent to Natalie Bungay, Head of Membership and Technical, 4A Mallard Way, Pride Park, Derby DE24 8GX or via email to [email protected] to arrive no later than 10.00am on Wednesday 5 August 2026.
First interviews will be held Thursday 13 August. Second interviews, if required, will take place on Tuesday 18 August 2026.
NO AGENCIES