Starting in South Wales on 25 May we will be offering an optional ‘bolt on’ two-hour surgery for existing CEPA Certified® companies, and servicing companies interested in adopting the certification at a selection of Regional Forums throughout 2017.
Guided by members of our expert team, each surgery will facilitate small breakout groups exploring professional practice and generating ideas on topics such as ‘achieving relentless customer service’, ‘what good looks like’, ‘marketing in the year 2020’ and ‘after-selling; is it really speculate to accumulate?’.
Breakout groups will also discuss the impact CEPA has made to their business, feedback on the CEPA process (audit day, paperwork) and have the opportunity to identify topics of discussion in ‘any other business’.
Following the success of our CEPA Roadshow programme last year, where over 80 companies attended, we have decided to extend this programme across the UK while being aware of how time-limited many members are. Therefore, our CEPA Surgeries are shorter and more informal get-togethers, giving you the tools to achieve the standard and a chance to share best practice.
Dee Ward-Thompson, BPCA Technical Manager
As part of the bolt-on, pre-registered attendees to the surgery (as part of Regional Forum registration) will also get lunch provided and a selection of useful documents to improve their business and assist with reaching the EN16636 British Standard.
Register for a Surgery
Lauren Day
Events Officer
24 April 2017 | BPCA.org.uk
Source: Newsflash