Latest News from BPCA

18 November 2015

ServicePro and Listen360 Combine to Improve Quality of Pest Control Services

ServicePro, a leading provider of software solutions for the pest management and service industry and Listen360, the leader in customer feedback management and analytics announced a partnership today to enable ServSuite users to retain existing customers and attract new ones.

As a result of the partnership, users of ServicePro's ServSuite software have full access to the Listen360 customer feedback tools within the ServSuite platform allowing them to automatically capture and respond to customer feedback.

"We are thrilled to have a tool like Listen360 fully integrated into our software because we feel that customer relationships are critical," said ServicePro COO, Andy Deering "Being a company that values family before everything, we consider our customers to be a part of our family. Their opinion matters to us, and we want them to know that. By adding Listen360 to our platform we are providing them with a way to better serve their customers which positively impacts the industry as a whole."

Listen360's software helps businesses automatically gather and analyse customer feedback in real-time, then displays the feedback in intuitive dashboards so the business can understand, at a glance, which customers are happy or unhappy, quickly address issues and concerns, and mobilise delighted customers to recommend their company online and in social media.

With the Listen360 integration, customer profile and service history information can be tied to customer feedback.

"Listen360 has enabled us to measure customer satisfaction with real-time feedback from our customers," Denise Morris, Director of Local Operations, Mosquito Joe. "This information gives the ability to make changes that our customers care about, and also use the positive feedback to better promote our company to new customers."

"We are delighted to partner with ServicePro," said Richard Thomas, EVP Sales, Listen360. "We believe that listening to customers brings tremendous value to businesses. This partnership makes it possible for us to deliver our tools to ServSuite customers in a way that's easy for them to get started and that allows them to get value from customer feedback very quickly."

Source: BPCA.org.uk

Highlights View all news

18 November 2021

Latest news

BPCA publishes new Code of Conduct for 2022

BPCA has published an updated version of our Code of Conduct which will come into effect on 1 January 2022.

Read more

18 November 2021

Latest news

VIDEO: Glue board update - November 2021

We’ve had loads of glue board related questions this week. Take a look at BPCA Chief Exec Ian Andrew’s 5-minute update to stay in the loop.

Read more

11 November 2021

Latest news

Professional Pest Controller issue 105 (PPC105) out now

Professional pest controller magazine issue 105 is out now and available to read online for free.

Read more
Latest View all news

30 November 2021

Latest news

Sri-Lankan based Exterminators Ltd named 'Great Place to Work'

BPCA Observer member, Exterminators Limited, is Asia’s first pest control business to be certified as a ‘Great Place to Work’.

Read more

26 November 2021

Latest news

Save on 2021 pest control training this Black Friday

Submit a special Black Friday booking form BEFORE 11.59 PM on 1 December 2021 and you'll get some last-minute CPD at a bargain price.

Read more

25 November 2021

Latest news

VIDEO: Guidance on CRRU stewardship for rodenticide use

In this video, Natalie Bungay explains what the CRRU code of best practice covers and what you need to consider in order to comply with it.

Read more