VIDEO
Learn how pest controllers and Environmental Health Officers (EHOs) can work together for faster problem solving, smoother enforcement and better outcomes for clients.
In this video, Fergal Flynn from PPM draws on his experience as both a pest controller and an environmental health graduate to explain:
- What different types of EHOs do and how they think
- The enforcement tools they use and when
- How to prepare evidence they can rely on in court
- Why using the right language helps you build rapport
- Ways to turn collaboration into referrals and repeat business
Whether you are new to the industry or a seasoned technician, these tips will help you:
- Speak the same language as your local EHO
- Avoid unnecessary escalation
- Keep clients informed and confident
- Build long term, productive relationships with regulators
đź“š Resources mentioned:
- Food Law Code of Practice
- Your local authority’s enforcement policy
- Safer food, better business guidance.
This video is taken from BPCA's Digital Forum 33, 13 August 2025.
Source: