PRESS RELEASE

iX5 Pest Control has launched a new Online Pest Clinic, offering customers the ability to receive live pest control advice via video call with a qualified expert, to help with diagnosis and consideration of treatment options.

The service allows homeowners and businesses to speak directly with an iX5 Pest Control specialist and show the issue in real time using their smartphone or mobile device.

This approach helps to improve early pest identification, reduce misdiagnosis, and ensure that professional treatment is only recommended when genuinely required. It can also assist those on a budget trying to self-treat a pest problem.

The Online Pest Clinic has been designed to support customers who are unsure whether they are dealing with a pest issue, or who want expert advice and reassurance.

“We regularly speak to people who are concerned but unsure whether they actually need professional pest control support,” said iX5 Pest Control MD, Matt O’Donnell.

“Live video advice allows us to assess the situation quickly, give honest guidance, and help customers make informed decisions. In some cases, that reassurance alone is enough.”

The service reflects a growing shift within the pest control industry towards responsible diagnosis, transparency, and customer education, using technology to enhance, rather than replace, professional expertise.

Unlike automated tools or image-only submissions, the iX5 pest Control Online Pest Clinic is delivered by real pest control professionals, enabling customers to ask questions, show areas of concern, and receive tailored advice during the call.

The introduction of live video advice also helps to reduce unnecessary callouts, allowing pest control resources to be focused where they are most needed, while improving the overall customer experience. 

The Online Pest Clinic is now live and available to customers across the UK via the iX5 Pest Control website.

Source: ix5 press release