VIDEO

Do you know what your duty of care really means as an employer?

In this clear and practical session, Hema Mistry, Head of Service at Quest, breaks down what every business owner needs to understand about their legal and moral responsibilities towards staff.

From handling absence and maternity leave to mental health, workplace safety and harassment, Hema shares real-world examples of how to protect your people and your business.

You’ll learn:

• What “duty of care” really covers under UK employment law
• How to balance legal compliance with compassion
• Why risk assessments, PPE and communication matter
• How to handle difficult conversations the right way
• Practical steps to build trust, wellbeing and retention in your team.

Whether you manage a growing pest control company or work as a team leader, this talk will help you understand how to get duty of care right — and why it’s one of the most important parts of being an employer.

All information is correct at the time of filming. This video is taken from BPCA's Digital Forum 35, 22 October 2025

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