Foundation
On demand

Pest Awareness for Non-Technical Employees

Working in the pest management industry in a non-technical role can be challenging if you don't have a background in the sector. You will need basic pest control knowledge to deal with customer enquiries, even though you won't be doing treatments yourself.

This course is designed for employees whose role does not directly involve carrying out pest control treatments but who come into contact with customers who may require the services of a professional pest controller.

Understanding how pest management is conducted will help anyone in a supporting role to ensure seamless service delivery.

BPCA Registered CPD points: 2
Basis Prompt CPD points: TBC

Foundation

None

Online learning

2 hours (6 weeks access)

None

Pest Awareness for Non-Technical Employees
Overview

The course aims to give a basic level of knowledge and understanding that will enable those in a non-technical role to provide a positive customer experience.

During Pest Awareness for Non-Technical Employees, you will learn:

  • Definition of Pest Awareness
  • The difference between vertebrates and invertebrates
  • The common signs of pest activity
  • The seven principles of pest control
  • Different methods of pest control and monitoring
  • Common pests
  • How to manage customer expectations
  • Triaging customer service calls.

Upon completing this online course, a BPCA certificate of completion will be available to print online.

Delivery

Online programme

This is an online e-learning course that can be taken at any time. You can find out more about our online learning courses here.

System requirements

Desktop:

  • Chrome
  • Firefox
  • Safari
  • Edge
  • Internet Explorer.

Mobile:

  • MobileSafari
  • Google Chrome.

For the best experience and optimum security, we recommend that you keep your browser up to date. 

Note: Legacy browsers with known compatibility issues:

  • Internet Explorer 10 and below
  • Safari 7 and below.
Assessment

There is no assessment or prerequisites for this course.

Upon completing this online course, a BPCA certificate of completion will be available to print online.

Fees

The course fee will give you access to this course on our eLearning centre for six weeks.

  Including VAT Excluding VAT
Members £72.60 £60.50
Non-members £108.90 £90.75

Cancellation Terms:

Cancellations will only be accepted on receipt of written instruction and are effective from the date received by BPCA. Charges will be applied as per below:

Working days prior to course Cancellation charge
More than 15 working days No charge
15 working days or less 100% course fee

Full terms and conditions apply.

Our learners said...

The programme was excellent. The great resources and excellent delivery by the tutors really put the fun back into learning for me. The tutors put everyone in the team at ease and built our confidence in what can sometimes be a daunting situation. There was fantastic teamwork and support from everyone involved.

April Pearson, Shetland Islands Council

The course was excellent and I thought the information provided throughout was first class.

David Stainton, Xeric Systems

An amazing learning experience which I feel fortunate to have taken part in. Such an intelligent and psychologically subtle way to be encouraged to absorb information.

Peter Antrobus, Hill Farm Pest Control

The course last week was excellent, and the tutor was very good. I look forward to receiving the results

John R Corsan , Wessex Agri

Thank you to all that helped me last week, you were fantastic and made a great team. In particular, I liked the training methods of the tutors. Now, to the exam!

Ian Boxall, self-employed

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