During Customer Service Skills, you will cover seven modules:
- The basics of good customer service
- The customer service process
- Handling complaints
- Customer retention
- Basic phone etiquette
- Sending emails
- Response times
- Effective emails.
Upon completion of this online course, a BPCA certificate of completion will be available to print online
Online programme
This is an online e-learning course that can be taken at any time. You can find out more about our online learning courses here.
System requirements
- Desktop:
- Chrome
- Firefox
- Safari
- Edge
- Internet Explorer.
Mobile:
- MobileSafari
- Google Chrome.
For the best experience and optimum security, we recommend keeping your browser up to date.
Note: Legacy browsers with known compatibility issues:
- Internet Explorer 10 and below
- Safari 7 and below.
There is no assessment or prerequisites for this course.
Upon completing this online course, a BPCA certificate of completion will be available to print online.
The course fee will give you access to this course on our eLearning centre for six weeks.
| |
Including VAT |
Excluding VAT |
| BPCA Registered |
Free |
| Members |
Free |
| Non-members |
£30 |
£25 |
Cancellation Terms:
Online course cancellations will only be accepted on receipt of written instruction and are effective from the date received by the BPCA. Cancellations will not be given if online learning has been accessed.
- Less than 7 working days after purchase: No charge
- 7 working days or more after purchase: 100% of fee
Our learners said...
The programme was excellent. The great resources and excellent delivery by the tutors really put the fun back into learning for me. The tutors put everyone in the team at ease and built our confidence in what can sometimes be a daunting situation. There was fantastic teamwork and support from everyone involved.
April Pearson, Shetland Islands Council
The course was excellent and I thought the information provided throughout was first class.
David Stainton, Xeric Systems
An amazing learning experience which I feel fortunate to have taken part in. Such an intelligent and psychologically subtle way to be encouraged to absorb information.
Peter Antrobus, Hill Farm Pest Control
The course last week was excellent, and the tutor was very good. I look forward to receiving the results
John R Corsan , Wessex Agri
Thank you to all that helped me last week, you were fantastic and made a great team. In particular, I liked the training methods of the tutors. Now, to the exam!
Ian Boxall, self-employed
Why choose to train with the BPCA