Description

We are currently recruiting an Assistant Service Administrator to join our busy Service Team in Glasgow - West End.

Required

• Experience in a Service Administrator Role.
• Excellent communication skills
• IT literacy, MS Office suite to include Excel.
• Experience in using Sage Line50 accounts.
• Must be confident to communicate with Clients/customers and colleagues in a professional manner.
• High level of accuracy
• Flexibility with willingness and ability to adapt to all situations
• Ability to work within a close team environment

The Purpose of the role

• To provide administrative assistance to our busy service office.
• To provide excellent customer service to customers by providing accurate and timely information.
• a large part of this role will be understanding and managing customer's expectations whilst delivering excellent customer service.

Key Responsibilities

• Answering telephones, directing calls and dealing with queries.
• Supporting the service team by logging calls and arranging appointments and Typing of Quotes
• General admin/adhoc duties to ensure the smooth running of the office.

Benefits

• Competitive Salary
• 35 hour working week (Mon – Fri)
• Company Pension Scheme