CPD VIDEO
There’s no single route into pest control, and Matt O’Donnell’s journey proves it.
In this BPCA Meet the Member webinar, Matt shares how he moved from hospitality into environmental health, before eventually launching his own pest control business, iX5.
Drawing on his experience in local government, public health and regulation, he offers a grounded look at what it really takes to build a business and navigate the industry from both sides of the fence.
Matt talks openly about working as an Environmental Health Practitioner, dealing with enforcement, housing issues and public health pressures, and how that experience shapes the way he approaches pest management today.
You’ll also get practical insights into:
- What pest controllers should understand about environmental health and enforcement
- How housing standards and responsibility affect pest control work
- Building a professional image, from customer perception to vehicle choice
- The realities of starting and growing a pest control business
- Why sharing knowledge and putting yourself out there matters in this industry.
Along the way, Matt shares honest reflections on learning, writing, and developing confidence, with a strong message that experience builds over time and nobody starts as an expert.
Information correct at the time of filming. Views expressed are those of the speaker and not necessarily BPCA.
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