In this video, Philip Thomas from Which? Trusted Trader gives a Digital Forum presentation on customer service skills when dealing with pest control complaints.
The British Pest Control Association (BPCA) hosts these free events so everyone interested in pest management can learn, share and connect.
This video is intended for those working in the pest management sector.
Information correct at time of filming.
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This video meets the CPD Certification Scheme’s stringent criteria for continuous professional development materials.
Source: Online