Note: British Pest Control Association does not have the authority to order a refund or part refund by the member, irrespective of the outcome of the complaint, particularly if further services have subsequently been purchased from another company. All BPCA members need to be given the opportunity to put right anything that may have gone wrong. Without this opportunity being given, we may not be able to assist you in the resolution.
Citizens Advice, Trading Standards or Consumer Direct can advise you on your consumer rights regarding a refund. Only a court of law has the authority to order any action or payment in connection with a complaint. However, a genuine effort will be made to deal with your problem and achieve a satisfactory solution so that legal proceedings can be avoided.
Finally, we require your permission to share this information with the member company in question. Please tell us if there is anything you would NOT like us to share with them.